pisotaya Frequently Asked Questions

pisotaya requires a clear copy of a valid Philippine government-issued ID — accepted documents include UMID, Driver's License, Philippine Passport, PhilSys National ID, SSS ID, GSIS e-card, or PRC Professional ID — plus a selfie photo holding that ID. Documents must be unexpired and clearly readable. KYC review typically takes 24 to 48 hours after complete submission.

No. pisotaya strictly allows one account per person. Duplicate accounts are detected through identity document matching, device fingerprinting, and payment method analysis. Any duplicate accounts found will be suspended, and winnings accumulated on them will be forfeited. If you have accidentally created a second account, contact support immediately to resolve it.

Click "Forgot Password" on the pisotaya login page and enter your registered email address or mobile number. You'll receive a password reset link via email or an OTP via SMS. Follow the instructions to set a new password. If you no longer have access to your registered email or phone number, contact pisotaya's 24/7 live chat support for assisted account recovery.

Contact pisotaya's support team via 24/7 live chat or email at [email protected] to request account closure. Before closure, any pending bets are settled and your remaining verified balance is returned to your registered payment method. If you are closing your account because gambling is becoming a problem, pisotaya recommends using the self-exclusion tool instead — it provides stronger protection.

GCash withdrawals from pisotaya are typically processed and credited to your GCash wallet within 1 to 5 minutes after approval. This assumes your KYC verification is complete and there are no compliance flags on the withdrawal. The minimum GCash withdrawal amount is ₱200. pisotaya does not charge withdrawal fees for GCash transactions.

Yes, PayMaya (now Maya) is a supported withdrawal method on pisotaya. Processing time for PayMaya withdrawals is typically 1 to 5 minutes after approval. The minimum withdrawal amount is ₱200. Your PayMaya account must be registered under the same legal name as your pisotaya account — third-party withdrawals are not permitted.

Bank transfer withdrawals to BDO, BPI, and Metrobank from pisotaya are typically settled within 1 to 6 hours during standard banking hours. Withdrawals initiated on weekends or public holidays may take slightly longer depending on interbank clearing schedules. The minimum bank transfer withdrawal is ₱500. KYC verification must be completed before any withdrawal is processed.

Withdrawal reviews can be triggered by incomplete KYC verification, a first-time withdrawal, a withdrawal amount that exceeds your typical pattern, or an outstanding compliance check. pisotaya's team will contact you if additional documents are needed. Most review-triggered withdrawals are resolved within 24 hours. Contact live chat support if your withdrawal has been pending for more than 24 hours without communication.

pisotaya does not charge any deposit or withdrawal fees. GCash, PayMaya, and bank transfers to and from your pisotaya account are processed at no cost from pisotaya's side. Note that your payment provider — GCash, your bank, or 7-Eleven — may apply their own service fees, which are outside pisotaya's control.

All RNG (Random Number Generator) games on pisotaya use certified random number generation technology supplied by internationally accredited game providers. These providers are independently audited by third-party testing laboratories for fairness and RTP accuracy. Live dealer games use real physical equipment operated by trained dealers in licensed studio environments. pisotaya does not modify game outcomes.

Yes — pisotaya is fully optimized for mobile browsers on Android and iOS. No app download is required. Simply open pisotaya.app in your mobile browser (Chrome, Safari, or any modern browser) and all games, account features, deposits, and withdrawals are fully accessible. The mobile experience is designed specifically for Filipino players on smartphones, with fast loading even on standard mobile data connections.

RTP (Return to Player) varies by individual slot title and is set by each game provider, not by pisotaya. Most slots on pisotaya have RTPs ranging from 94% to 97%, with some titles above 97%. The specific RTP for each game is disclosed within the game's information panel. Higher RTP means the game returns more to players over a very large number of spins — it does not guarantee results in a single session.

Yes. pisotaya's live casino section features real-time table games streamed from professional studios, including live baccarat, live roulette, live blackjack, live sic bo, and live poker variants. Games are provided by Evolution Gaming, Pragmatic Play Live, and SA Gaming. Many live tables feature Tagalog-speaking or Filipino-friendly dealers, making the experience feel closer to a local casino floor.

Wagering requirements specify how many times you must wager a bonus amount before the resulting winnings can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets using that bonus before withdrawing. Progress is tracked automatically in your pisotaya account. Specific eligible games and contribution rates toward wagering are listed on each bonus offer.

Yes. All pisotaya bonuses have a validity period stated on the relevant promotion page — typically 7 to 30 days depending on the offer. If wagering requirements are not completed within the validity period, the bonus credits and any winnings generated from them are forfeited. Bonus expiry dates are visible in your pisotaya account under the Bonuses section.

No. Bonus credits on pisotaya are not directly withdrawable as cash. Only real-money winnings generated after wagering requirements have been fully met are eligible for withdrawal. This applies to all bonuses including welcome bonuses, reload bonuses, cashback credits, and free spins winnings. Your real-money balance (funded by deposits) is always separately withdrawable, regardless of bonus status.

You must be at least 21 years old to register and play on pisotaya. This is a mandatory requirement under PAGCOR regulations governing online gambling in the Philippines. Age is verified through government-issued ID during the KYC process. Any account found to belong to a person under 21 is immediately closed and deposited funds are returned. There are no exceptions to this rule.

Self-exclusion can be activated directly through your pisotaya account settings under Responsible Gaming, or by contacting 24/7 live chat support. Available periods are 30 days, 3 months, 6 months, 1 year, 5 years, or permanent. Self-exclusion takes effect within 24 hours and cannot be reversed during the exclusion period. Your balance is returned to your registered payment method after pending bets settle.

pisotaya provides the following responsible gaming tools at no cost in every account: deposit limits (daily, weekly, monthly), loss limits (daily, weekly, monthly), session time limits, reality check pop-up reminders, cooling-off periods (24 hours to 30 days), and full self-exclusion. Restricting any limit takes effect immediately. Requests to increase previously set limits are subject to a mandatory 7-day cooling-off period.

pisotaya's customer support team is available 24/7 via live chat directly through the pisotaya platform — average response time is 3 to 5 minutes. You can also reach the team by email at [email protected]. Support is available in both Tagalog and English. For responsible gaming requests, account closures, or withdrawal issues, live chat is the fastest channel.